Ordering, Shipping, Payment & Returns
We accept Visa, Mastercard & Amex directly, online banking e-transfers and also
secure online Visa, Mastercard & Amex payments through PayPal.
(Visa, Mastercard, American Express, Paypal and bank transfer)
We use Paypal to process payments, but you do NOT need to have or create a Paypal account to pay.
Shipping: We strive to ship orders within 4 business days after payment has been received. (from Nov. 1st - Dec. 31st please allow 10 business days)
We offer FREE delivery (from April - November) on orders over $50 in:
West Ottawa (see map) / including Stittsville / Kanata / The Glebe / and
White Lake Area / Arnprior / Renfrew / Burnstown / Carleton Place
Order Pick up: We are located in Ottawa, Ontario. If you are wishing to avoid shipping charges, pick up is available. Please contact us by email to make arrangements. Cash (and Visa, Mastercard, Amex) is accepted for orders that are picked up.
All prices on the site are in Canadian dollars. We currently do not charge any taxes.
We charge a $15 FLAT RATE shipping fee to ALL CANADIAN ORDERS of 1 to 10 items and a $25 FLAT RATE shipping fee to ALL CANADIAN ORDERS of 11 or more items. So please choose the shipping fee from the drop down menu when checking out.
International shipping: please contact us directly for a quote.
How do you ship?
Canadian orders are shipped by way of Canada Post, expedited, insured mail, including a tracking number.
What is your return policy?
No Returns and No Exchanges: ALL SALES ARE FINAL! Please choose your products wisely because, due to the personal nature of our products, we cannot accept returns or exchanges.
In case French Country Soaps makes a mistake concerning an order (like missing or wrong product), the problem will be corrected immediately, at our expense. No returns, refunds or exchanges will be given if the customer does not like the strength of fragrance, the fragrance itself, the design or the color of the product. Our products are handmade therefore variations will occur.
We stand behind our products so if you are not 100% satisfied, please contact us and we'll see what we can do to make it right.